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    Be Kind Cleaning Services Logo - Cardiff Window Cleaners

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    Terms & Conditions

    Last updated: August 2026

    These Terms and Conditions apply to all services and communications provided by Be Kind Cleaning Services (Company Number 16357645). Your use of our website, booking services, or SMS messaging services constitutes acceptance of these terms.

    Messaging Consent

    As a user, you must explicitly consent to receive messages from Be Kind Cleaning Services. Consent can be given through various channels including, but not limited to, our website quote request forms, paper forms, or verbally through customer service interactions. We will not send you marketing SMS messages without your prior consent, in accordance with the Privacy and Electronic Communications Regulations (PECR).

    Message Types and Frequency

    Messages sent by Be Kind Cleaning Services may include appointment alerts, reminders, quote confirmations, promotional offers, updates, and other relevant communications. The frequency of these messages will depend on your interaction with our services and your preferences.

    Data Rates and Charges

    Standard message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile network provider.

    Opt-Out Instructions

    To stop receiving messages from Be Kind Cleaning Services, you can reply STOP to any of our messages at any time. This will unsubscribe you from our SMS communications. You can also contact us directly at info@bekindcleaning.co.uk to request removal.

    Privacy Policy

    Our Privacy Policy outlines how we collect, use and protect your data in relation to our messaging service and wider business operations. It is available on our website and we encourage you to read it.

    Message Delivery

    Be Kind Cleaning Services does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

    User Obligations

    When using our services, you agree to abide by all applicable laws and regulations. You must not use our website or messaging services to send communications that are offensive, illegal, or intended to harass or harm others.

    Compliance with Laws

    You acknowledge that our services must be used in compliance with all relevant UK laws and regulations, including but not limited to the Privacy and Electronic Communications Regulations (PECR), the Communications Act 2003, the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018.

    Changes to Terms and Conditions

    Be Kind Cleaning Services reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible. Your continued use of the service following any changes constitutes your acceptance of the revised terms.

    Happiness Guarantee

    A. Scope

    Our Happiness Guarantee ensures the pre-clean agreement has been completed to a satisfactory standard. It does not apply to tasks outside of the original written agreement or last-minute, unconfirmed add-ons.

    B. Notice Window

    Our guarantee applies within a 48-hour window. If the customer is unhappy with a clean, they must notify the company within this timeframe to have the issues rectified. Complaints received after this window will not be subject to a complimentary re-clean.

    C. The Happiness Guarantee Process

    1. Contact the Company within the 48-hour window.
    2. Provide pictures and specific details of what areas were missed or unsatisfactory.
    3. The Company will return to redo the specific areas entirely at our earliest availability. Anything outside the originally agreed scope of work is not subject to this re-clean.
    4. If the customer remains unsatisfied with the specific area, the process repeats until the agreed standard is achieved.

    D. Limitation of Liability

    The remedy for any unsatisfactory service is strictly limited to the re-cleaning process outlined in section C. The Company does not offer cash refunds or discounts for issues that the customer refuses to allow the Company to rectify under this process.

    Contact Information

    For any queries or concerns regarding these Terms and Conditions, please contact Be Kind Cleaning Services: