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    Privacy Policy

    Last updated: August 2026

    This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website and services, and tells you about your privacy rights and how the law protects you. We use your Personal Data to contact and support you, as well as to provide and improve our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

    Be Kind Cleaning Services (Company Number 16357645) is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    Definitions

    For the purposes of this Privacy Policy:

    • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Be Kind Cleaning Services, registered office at Wenvoe Tunnel Side Yard Alps Quarry Road, Wenvoe, Cardiff, Wales, CF5 6AA (Company number 16357645).
    • Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
    • Personal Data is any information that relates to an identified or identifiable individual.
    • Service refers to our website, cleaning quote forms, and any automated communications (such as email or SMS) sent to you following an inquiry.
    • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, or to assist the Company in analyzing how the Service is used.
    • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

    Collecting and Using Your Personal Data

    Types of Data Collected

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

    • First and last name
    • Email address
    • Phone number / Mobile number
    • Property address details (for site visits and quote estimates in Cardiff & The Vale)
    • Any specific cleaning preferences, property requirements or comments

    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    • To provide and maintain our Service, including to schedule and deliver hot water window cleaning, gutter cleaning, and exterior cleaning.
    • For the performance of a contract: the development, compliance and undertaking of the cleaning contract for services you have purchased.
    • To contact you: by email, telephone calls, SMS, WhatsApp or other equivalent electronic communications regarding updates, reminders or service confirmations.
    • To provide you with news, special offers and general information about other services we offer similar to those you enquired about, unless you have opted out.
    • To manage your requests: to attend and manage your enquiries to us.
    • For business operations & improvement: data analysis, identifying usage trends, and evaluating service quality.

    Retention of Your Personal Data

    The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

    Security of Your Personal Data

    The security of your Personal Data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, please remember that no method of transmission over the Internet or electronic storage is 100% secure.

    Your Rights Under UK GDPR

    Under UK GDPR, you have the following rights in relation to your personal data:

    • The right to access your personal data
    • The right to rectification of inaccurate personal data
    • The right to erasure ("right to be forgotten")
    • The right to restrict processing
    • The right to data portability
    • The right to object to processing

    To exercise any of these rights, please contact us at info@bekindcleaning.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

    Contact Us

    If you have any questions about this Privacy Policy, you can contact us: